Tracking your order

Once your order has shipped and the carrier has generated a tracking number, you will be emailed the tracking information.

If you have any shipping concerns please email us at info@stealthgrowbox.eu for assistance.

DELIVERY OF YOUR SHIPMENT

There will be a minimum of one delivery attempt made.

In the event no one is available to receive the parcel one of three things will happen to the package:

• Card is left and the parcel is left with a neighbour
• Card is left and the parcel is left with local collection point or Post Office
• Card is left requesting consignee to contact the delivery partner to arrange re-delivery

ACCURATE ADDRESS INFORMATION

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your House, flat, apartment, suite, unit or room number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

INTERNATIONAL SHIPPING

Import Duties, Fees, and Taxes:

All orders shipping to a destination outside of the UK or European Union are subject to the local import duties, fees, and taxes of the destination country.

Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.

Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all local import charges including duties, fees, and taxes.

DAMAGED OR LOST PACKAGES

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

If your package is lost, please contact us as soon as possible (within 15 days of your order being dispatched) by email info@stealthgrowbox.eu so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them.

In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.

If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.

We must allow the following working days before we are able to make a claim with our courier company in regards to any parcels that are lost in DPD transit  – 15 Days.